Refund Policy
We want you to be completely satisfied with your purchase. Learn about our hassle-free return and refund process.
7-Day Return Window
From the date of delivery
You have 7 days from the date of delivery to initiate a return request. Please ensure the product is in its original condition with all packaging intact.
Eligible for Return
- Unopened products in original sealed packaging
- Products received damaged or defective
- Wrong product delivered
- Products with manufacturing defects
- Items that don't match the website description
Not Eligible for Return
- Opened or used perfumes (due to hygiene reasons)
- Products without original packaging
- Items damaged due to customer mishandling
- Products returned after 7 days of delivery
- Gift cards or promotional items
- Products marked as 'Final Sale' or 'Non-Returnable'
How to Request a Refund
Contact Us
Email us at info.bilalyousaf12@gmail.com or call +92 311 5318776 within 7 days of receiving your order.
Provide Details
Share your order number, reason for return, and photos of the product (if damaged/defective).
Approval
We'll review your request and respond within 24-48 hours with return instructions if approved.
Ship the Product
Pack the item securely in its original packaging and ship it to our address. Keep the tracking number.
Inspection
Once received, we'll inspect the product within 2-3 business days.
Refund Processed
If approved, your refund will be processed within 5-7 business days via your original payment method or bank transfer.
Refund Methods
Bank Transfer: Refunds will be credited to your provided bank account within 5-7 business days after approval.
Store Credit: Alternatively, you can opt for store credit which can be used for future purchases. Store credits are issued immediately upon approval.
Exchange: If you prefer, we can exchange the product for a different item of equal or lesser value. You'll pay the difference for higher-priced items.
Important Notes
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or we made an error.
- Original Packaging: Please return items in their original packaging with all tags and accessories included.
- Inspection Required: All returned items will be inspected before the refund is processed.
- Partial Refunds: In some cases, partial refunds may be issued if the product shows signs of use or missing components.
Need Help with a Return?
Our customer support team is here to help you with any questions about returns or refunds.
Email: info.bilalyousaf12@gmail.com
Phone: +92 311 5318776
WhatsApp: +92 311 5318776
Response time: Within 24 hours on business days